CasinoCasino is a UK-licensed online casino operated by L&L Europe Ltd since 2015. The platform offers over 2,000 slots and 100+ live casino games with multiple regulatory licenses including UKGC, MGA, and Swedish Gambling Authority.
CasinoCasino has operated in the UK market since 2015, building a reputation around extensive game selection and customer service accessibility. With licenses from three major gambling authorities and over 2,000 games, the platform positions itself as a comprehensive entertainment destination. However, player reviews reveal significant concerns about withdrawal processes, game fairness perceptions, and verification procedures that potential players should understand before depositing.
This review examines CasinoCasino through multiple lenses: regulatory compliance, game portfolio quality, payment processing efficiency, customer support responsiveness, and real player experiences. The platform receives a 7.8 rating from CasinoRank but only 2.1 from Trustpilot users, creating a substantial disconnect worth investigating. We analyze both expert assessments and player feedback to provide a balanced perspective on what new players can realistically expect.
The casino operates under L&L Europe Ltd with license number 38758 from the UK Gambling Commission, ensuring basic regulatory oversight and player protection mechanisms. The platform offers instant play functionality without download requirements, mobile compatibility, and integration with major software providers including live dealer studios.
CasinoCasino holds three gambling licenses: UK Gambling Commission (license 38758), Malta Gaming Authority, and Swedish Gambling Authority. This multi-jurisdictional licensing approach provides players in different markets with appropriate regulatory protections. The UKGC license is particularly significant as it enforces strict standards for fair gaming, responsible gambling tools, and dispute resolution procedures.
The platform implements customer fund segregation rated as medium level, meaning player deposits are separated from operational funds but may not receive the highest tier of protection available in the industry. Players should understand that while basic protections exist, the segregation rating suggests some operational risk compared to casinos with high-level fund separation.
Standard responsible gambling tools are available including deposit limits, session time reminders, self-exclusion options, and reality checks. The casino provides links to GambleAware and other support organizations. However, player reviews do not frequently mention these features, suggesting they may not be prominently displayed or actively promoted during gameplay.
The platform offers over 2,100 games spanning slots, table games, live dealer options, and specialty formats. The game library includes titles from established providers, ensuring variety in themes, mechanics, and return-to-player percentages. The live casino features more than 100 tables with blackjack, roulette, baccarat, and poker variants.
With over 2,000 slot titles, the platform covers classic three-reel games, video slots with bonus features, and progressive jackpot networks. Players can filter by provider, theme, volatility, and feature type. However, multiple player reviews express concerns about slot payout frequencies, with several users reporting extended losing streaks and infrequent bonus round triggers.
The live dealer section operates through third-party studio providers, which creates a support complication noted in player feedback. When technical issues or disputes arise during live games, CasinoCasino acts as an intermediary rather than direct operator, potentially delaying resolution. One reviewer specifically warned that support for live game issues is limited because the casino functions primarily as a game provider rather than operator for these tables.
Standard RNG table games include multiple blackjack variants, European and American roulette, baccarat, and poker formats. The platform also offers Slingo games and scratch cards for players seeking alternative formats. Progressive jackpot slots connect to network pools, though specific jackpot amounts and hit frequencies are not prominently displayed.
Modern online casinos implement multi-stage verification processes to comply with anti-money laundering regulations and responsible gambling requirements. CasinoCasino follows standard industry protocols requiring identity verification, proof of address, and source of funds documentation for withdrawals.
The verification process typically activates upon first withdrawal request. Players should prepare government-issued ID, recent utility bills, and payment method confirmation. Processing times vary from 24 hours to several days depending on document quality and compliance team workload.
CasinoCasino accepts eight payment methods including Visa debit cards, Neteller, Skrill, and other e-wallets. The advertised withdrawal processing time is 0-24 hours, positioning the casino as a fast-payout operator. However, player experiences reveal significant discrepancies between advertised speeds and actual processing times, particularly when verification requirements are triggered.
Minimum deposit is £10 for most methods. Deposits process instantly, allowing immediate gameplay. The welcome bonus excludes Skrill and Neteller deposits, a restriction players should note before choosing their payment method. No maximum deposit limits are publicly specified, though individual payment methods may impose their own caps.
Multiple player reviews highlight withdrawal difficulties. A critical limitation noted by one reviewer is the inability to request a second withdrawal while a pending withdrawal exists, forcing players to wait for complete processing before accessing additional winnings. This restriction is uncommon among modern online casinos and creates unnecessary delays for players with larger balances.
Verification requirements activate upon first withdrawal, with some players reporting requests for extensive documentation including proof of funds and source of wealth statements. One player described the verification process as a nightmare, requiring multiple document submissions before receiving payment. Another player reported winning £200,000 but facing payout refusal, though specific resolution details were not provided in the review excerpt.
The platform offers cashback on deposits, but one reviewer noted that cashback is forfeited if the player wins during the qualifying period. This unusual condition contradicts standard cashback mechanics where losses trigger the rebate. Players should clarify exact cashback terms before relying on this feature as a loss mitigation tool.
CasinoCasino provides phone support, live chat, email, and social media contact options. Phone support operates from 8am to midnight UK time, with live chat available 24/7. The availability of phone support is a distinguishing feature, as many online casinos have eliminated telephone assistance in favor of chat-only systems.
Player feedback on support quality is mixed. One positive review praised a support agent named Simon for providing helpful guidance during the verification process, describing the interaction as professional and efficient. However, other reviews indicate support limitations, particularly for live casino game disputes where the casino cannot directly intervene due to third-party operation.
The verification process appears to be a friction point based on player feedback. While some users report smooth experiences with helpful agents, others describe prolonged verification periods with multiple document requests. The casino conducts phone verification calls at times convenient to the operator rather than the player, which one reviewer found inconvenient and intrusive.
Trustpilot reviews reveal a 2.1 rating based on 88 reviews, with 69% assigning one star. This heavily negative skew contrasts sharply with the 7.8 CasinoRank rating, suggesting a significant gap between expert assessment and player satisfaction. Common complaints include poor slot payout rates, difficult withdrawals, aggressive verification procedures, and perceived unfairness in game outcomes.
Positive reviews are limited but mention good bonuses, helpful advisors, and successful withdrawals after verification completion. One long-term member praised the mystery prize promotion offering free spins every Saturday for players depositing within 30 days. However, positive experiences represent a small minority of the review sample.
Several players express suspicion about game fairness, describing unusually long losing streaks, infrequent bonus rounds, and perceived reel manipulation. One player reported seeing reels jump when scatter symbols appeared, suggesting technical glitches or manipulation. Another player deposited £681 over three months without a single withdrawal, describing the experience as a scam.
While licensed casinos use certified random number generators, player perceptions of fairness significantly impact satisfaction regardless of technical compliance. The frequency of fairness complaints in CasinoCasino reviews suggests either unusually poor variance luck among reviewers or communication failures about how slot volatility and RTP function over small sample sizes.
The welcome offer provides a 100% match bonus up to £100 with a minimum £10 deposit. Wagering requirements are 50x the bonus amount with a maximum bet restriction of £5 while bonus funds are active. The bonus excludes Skrill and Neteller deposits. No maximum cashout applies to deposit bonuses, allowing players to withdraw full winnings after meeting wagering requirements.
Ongoing promotions include mystery prizes for regular depositors and cashback offers, though specific terms require clarification due to the unusual forfeiture condition mentioned in player feedback. The casino does not appear to offer a dedicated VIP or loyalty program based on available information.
The platform offers mobile compatibility through instant play browser access rather than dedicated apps. Players can access the full game library, banking functions, and support options through mobile devices. No specific mobile-exclusive promotions or features are advertised, suggesting a consistent experience across desktop and mobile platforms.
CasinoCasino presents a contradictory profile: strong licensing credentials, extensive game selection, and accessible customer support contrast sharply with predominantly negative player reviews focused on withdrawal difficulties, verification friction, and fairness perceptions. The platform functions adequately for players seeking game variety and who can navigate verification requirements smoothly, but the high volume of negative experiences suggests significant operational issues affecting player satisfaction.
Prospective players should approach with realistic expectations: prepare comprehensive verification documents before first withdrawal, understand that pending withdrawals block additional requests, clarify exact bonus and cashback terms before depositing, and recognize that live casino support is limited due to third-party operation. The casino may suit experienced players comfortable with standard industry practices, but newcomers may find the verification intensity and withdrawal restrictions frustrating compared to more player-friendly alternatives.
The advertised processing time is 0-24 hours, but actual experience varies significantly based on verification status. First withdrawals require identity verification which can extend processing to several days depending on document submission completeness.
No, CasinoCasino does not allow a second withdrawal request while a pending withdrawal exists. Players must wait for complete processing of the first withdrawal before requesting additional funds.
Deposits made via Skrill or Neteller do not qualify for the welcome bonus. Players should use Visa, other e-wallets, or alternative methods to receive the 100% match up to £100.
Standard verification requires government-issued photo ID, proof of address dated within three months, and confirmation of payment method. Some players report additional requests for proof of funds or source of wealth documentation.
Yes, phone support operates from 8am to midnight UK time. Live chat is available 24/7 for players preferring text-based communication.
No, live dealer games are provided by third-party studios with CasinoCasino acting as an intermediary. This structure limits direct support for technical issues or disputes arising during live game sessions.
The welcome bonus carries a 50x wagering requirement on the bonus amount with a maximum bet limit of £5 while bonus funds are active. No maximum cashout restriction applies to winnings from deposit bonuses.
No dedicated mobile app is available. Players access the casino through mobile browsers with instant play functionality providing access to the full game library and account features.
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