Casilando Review

Casilando Casino is an established online gambling platform that has attracted significant attention from players worldwide. As with any online casino, understanding its strengths, weaknesses, and operational practices is crucial for potential players seeking a safe and enjoyable gaming experience. This comprehensive review examines multiple facets of Casilando Casino, including its licensing, game offerings, promotional structures, and most importantly, player feedback that reveals both positive experiences and serious concerns.

Casilando Overview

Company Background

Casilando Casino was established in 2017 and has since positioned itself as a mid-sized online gambling operator. The casino operates as part of a larger group of casinos, which is relevant to player experiences as some users have reported interactions with multiple properties under the same management structure.

Licensing and Regulation

Casilando Casino holds licenses from two major regulatory bodies: the Malta Gaming Authority and the UK Gambling Commission. These licenses indicate that the casino operates under international gaming standards and regulatory oversight. The casino is not listed on major casino blacklists, which is a positive indicator. However, licensing alone does not guarantee fair treatment, as evidenced by player complaints detailed below.

User Experience

The website design receives generally positive feedback regarding aesthetics and functionality. Players report that the site is user-friendly with responsive design, and games load quickly. The platform supports multiple languages including English, Finnish, and Norwegian, making it accessible to a diverse player base. Mobile compatibility is also noted as smooth and efficient.

Game Selection at Casilando

Available Games

Casilando offers an extensive gaming portfolio with over 1,200 to 1,300 games. This substantial library includes:

• Online slots
• Scratchcards
• Table games
• Live dealer games

Players can filter titles by game provider, making navigation more convenient.

Unique Gaming Features

The casino distinguishes itself through unique game offerings not commonly found at other operators. Slingo, described as a hybrid between slots and bingo, provides an alternative gaming experience. Additionally, Casilando features game show titles such as Megaball and Funky Time, offering interactive entertainment beyond traditional casino games.

Live Casino Experience

The live casino section receives praise for quality, with players noting that dealers are professional and the atmosphere maintains authenticity that keeps players engaged.

Bonuses and Promotions

Welcome Bonus Structure

New players at Casilando are offered a 100% match bonus up to €300 with 100 free spins. The bonus is classified as non-sticky, meaning winnings from the bonus can be withdrawn separately from the bonus funds themselves. The minimum deposit required to claim this bonus is €10.

Bonus Characteristics

The welcome bonus carries high wagering requirements, which some players consider restrictive. Players have reported that bonus terms are particularly strict, making it "nearly impossible to cash out winnings from promotions".

Ongoing Promotions

The casino offers regular promotions with decent offers that extend beyond the welcome package. Players report access to builder bonuses and special promotions tied to specific games.

Customer Support and Security

Support Channels

Casilando provides customer support through live chat, which is highlighted as available. Response times average 2 days, with complaint resolution averaging 7 days. Players report mixed experiences with support quality—some describe the team as courteous and polite, while others criticize support as poor and unresponsive and prone to providing vague excuses.

Critical Issues: Withdrawal and Verification Problems

The most significant concerns involve withdrawal processes and account verification. Players have reported excessive verification requests from different casinos within the group, with the casino claiming verification in other casinos affects withdrawal eligibility. Delayed withdrawals lasting weeks with repeated document requests, account closures following wins, with winnings withheld. Withdrawal fees applied to smaller amounts and account blocking after players request their winnings.

One detailed player account describes how, after winning and requesting withdrawal, the administration demanded verification from completely different casinos. When the player questioned the relevance, the casino responded vaguely and abstractly, ultimately blocking the account across the entire casino group and seizing all winnings.

Security and Fairness Assessment

Casino Guru's expert review found no unfair or predatory clauses in the Terms and Conditions, which is a positive indicator. The casino maintains a Safety Index of 9.1, representing a very high value according to expert evaluation. Notably, Casilando has a very low value of withheld winnings in complaints relative to its size according to expert analysis.

However, this assessment conflicts sharply with player reports on platforms like Trustpilot.

Player Feedback Analysis

Trustpilot Rating

Casilando maintains a Trustpilot score of 1.5 out of 5, rated as "Bad" based on 44 reviews. This exceptionally low rating reflects serious player dissatisfaction.

Negative Experiences

Recurring themes in negative reviews include accounts created without consent and then blocked with no way to delete them; withheld winnings following account closures; rigged games and technical glitches reported by players; account closures without explanation and denial of earned promotions.

One player reported an account closed randomly with support refusing to provide any reason, along with denial of a promotion that was earned after multiple deposits.

Positive Experiences

Some players report positive experiences, noting quick withdrawals after an initial 48-hour pending period, huge game selection, good slot selections, and unique games not seen elsewhere, professional live dealer experiences.

However, positive reviews are significantly outweighed by negative accounts.

Average Complaint Statistics

The average complaint involves claims of approximately $6,872 USD, with an average response time of 2 days and complaint resolution life of 7 days.

Conclusion

Casilando Casino presents a paradox between regulated operations and player protection concerns. While the casino holds legitimate licenses, maintains a user-friendly platform, and offers an impressive game selection with unique features, the overwhelming volume of complaints regarding account closures, withheld winnings, and unreasonable verification demands raises serious red flags.

Key Takeaways:

• For casual players: Casilando may appeal due to game variety and initial experience quality
• For serious players: The high-risk factors surrounding withdrawals and account security suggest extreme caution
• Expert vs. Player Assessment: The disconnect between Casino Guru's high safety rating and Trustpilot's 1.5/5 rating warrants independent verification before committing funds

Recommendation: Players should approach Casilando with significant caution, particularly regarding withdrawal processes. Starting with minimal deposits, documenting all interactions, and being prepared for potential complications is advisable. Players in jurisdictions with strong gambling authority support may have recourse if issues arise, but this should not be relied upon as primary protection.

Insights and Updates

Casilando Casino Homepage

Explore the mobile-friendly design and user interface of Casilando Casino, ensuring a seamless gaming experience on the go.

• Mobile compatibility
• User-friendly interface
• Efficient navigation
• Quick load times

Casilando Casino Promotions

Dive into the latest promotions at Casilando Casino, crafted to keep players engaged with generous offers and bonuses.

• Exciting promotions
• Builder bonuses
• Game-specific offers
• Regular updates

Latest Developments